Global service and support

Machine reliability goes beyond steel and electronics; it relies on the people who support it. Plasmac provides a comprehensive after-sales ecosystem designed to maximize your uptime. With a team of specialized technicians and advanced digital tools, we eliminate physical and temporal distances, ensuring expert assistance is always within reach.

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We are where you are

Downtime is costly. That’s why our support structure is built for speed.

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Remote diagnostics

Every Plasmac machine is Industry 4.0 ready. Our engineers can securely connect to your PLC to diagnose alarms, optimize process parameters, or update software in real-time, solving over 80% of issues without the need for a technician to travel.

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Augmented reality support

When a physical intervention is needed, we don’t just use the phone. Using augmented reality tools, our HQ experts can see exactly what your operator sees. We can guide your maintenance team step-by-step through repairs or adjustments, drawing virtual instructions directly on their screen for absolute clarity.

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On-site intervention

When you need hands-on expertise, our global team of technicians (based in Italy, the USA, and key hubs worldwide) is ready to deploy. We offer programmed maintenance packages to prevent issues before they occur.

Plasmac-Hub: total control in one click

Managing your machine’s lifecycle has never been easier. Plasmac-Hub is your personalized digital portal.

Smart spare parts

Forget browsing through paper catalogs. On Plasmac-Hub, you see the interactive 3D digital twin of your specific machine.

Simply click on the component you need to see availability and price, and order it instantly. This eliminates errors and speeds up dispatch.

Documentation and training

Lost the manual? No problem. Access your complete order history, electrical schematics, and user manuals 24/7.

The platform also hosts a library of video tutorials to train your new operators on machine use and routine maintenance.

Start right, run optimized

Our support begins before you even run the first kilo of scrap.

Expert commissioning

Our technicians don’t just install the machine; they optimize it for your specific material. We stay until your team is confident and the output meets the guaranteed quality standards

Process training

Recycling is an art. We train your staff not only on “which button to press,” but on understanding the extrusion process: how to manage temperatures, screen changes, and feed rates to consistently produce the best pellet.

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Our support team is ready.

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